Product support
Help with onboarding, brand setup, agents, publishing, integrations, or account access.
support@brandcrew.liveWe aim to respond within one business day.
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Last updated July 26, 2026
Billing and plans
Questions about subscriptions, invoices, plan limits, upgrades, or cancellations.
support@brandcrew.liveBilling requests are usually handled within two business days.
Privacy and data
Privacy questions, data access requests, deletion requests, or security reports.
support@brandcrew.livePrivacy requests are reviewed promptly under applicable law.
Partnerships and media
For agency partnerships, integration discussions, press inquiries, or speaking opportunities, email support@brandcrew.live with the subject line "Partnership inquiry".
Before you write
- Include your account email and, if relevant, the brand or campaign name so we can locate your workspace quickly.
- For publishing or connector issues, mention the platform involved and whether the account is already connected in Settings.
- For billing changes, note your current plan and whether you need an upgrade, downgrade, or cancellation.
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